Fleece Pyjamas' Helping Page
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We process orders within 24 business hours and then, subject to availability, your order is shipped within 72 hours. Our parcels typically arrive within 8 business days.
The store is open 24/7, so you can place an order whenever you wish. Let’s detail the steps of placing an order:
- Basket: Your basket is located at the top right of the site; you can view and modify it at any time.
- Customer Information: Enter your personal information when you want to proceed with payment.
- Delivery: Choose the delivery method that suits you from the available options. ( Free Delivery by default )
- Payment: Several payment methods are at your disposal; choose the one that suits you best.
- Order Confirmation: To ensure your order has been successfully placed, you must reach this step. You can then print your order confirmation, and you will receive an email with your order reference and tracking number.
To track the status of your order, you will receive a tracking code via email once your order has been dispatched. You can use this tracking code directly on the tracking page of our website to monitor the progress of your parcel. Alternatively, you can also track your parcel by simply entering your order number on the same tracking page.
This boutique is 100% secure. Firstly, our site is hosted on an HTTPS server (the small padlock to the left of the URL on this page serves as a reminder). Most sites only secure their “cart” and everything related to payment. On this site, ALL PAGES are secured and cannot be hacked or targeted by malicious software.
There are no additional taxes to pay.
We ship to nearly all countries around the world, including the British Isles, North America, and Europe.
Wherever possible, we will consolidate your items into one package. However, if your order contains multiple products that are stored in different warehouses, they may arrive in separate packages.
If you need to swap an item
Returns and Exchanges
You have 14 days from the receipt of your order to exercise your right of withdrawal. Please contact us by email or through our customer service. The product must be returned complete, with its accessories if any, and in a condition suitable for resale. Please ensure it is well packaged for the return; if the product is damaged or degraded, its value will be depreciated.
We are very sorry to hear that you received the wrong item. While this is a very rare occurrence, mistakes can unfortunately happen. Please rest assured that we are here to resolve this issue for you promptly. Kindly contact our customer service team with your order details, and we will arrange for the correct item to be sent to you as soon as possible. All costs associated with the exchange will, of course, be covered by us. Thank you for your understanding and patience.
We sincerely apologise for the inconvenience caused by receiving a damaged item. Although we take great care in packaging and shipping our products, occasionally damages can occur during transit. Please contact our customer service team with your order details and photos of the damaged item. We will arrange for a replacement to be sent to you immediately. All costs associated with this exchange will be fully covered by us. Thank you for your understanding and patience as we resolve this issue for you.
All the necessary information and the process for mailing your authorized return will be provided to you when you request a return. Please contact our customer service team to initiate the return, and they will guide you through the steps and provide the return address.